Booking, deposit & cancellation terms.

1. Booking deposits

A deposit may be required to secure your cleaning appointment. The deposit amount will be confirmed before your booking is accepted.

The remaining balance is payable upon completion of the cleaning service, unless otherwise agreed in writing.

2. 48-hour cancellation policy

We require at least 48 hours' notice if you need to cancel or reschedule your appointment.

• More than 48 hours' notice: We will normally refund your deposit or transfer it to a rescheduled appointment, subject to any fair and reasonable costs already incurred.
• Less than 48 hours' notice: A cancellation charge may apply to cover reasonable losses or costs resulting from the late cancellation.
• Same-day cancellations or failure to provide access: A reasonable charge may apply where we have incurred costs or suffered a loss that could not reasonably be avoided.

Cancellation charges will be proportionate to the actual loss or costs involved. Deposits are not automatically non-refundable.

3. Rescheduling

We will do our best to accommodate requests to change your appointment, subject to availability. Where a new date is agreed, your deposit can normally be transferred to the new booking.

4. Cancellations by BILFARA

If we need to cancel your appointment and cannot agree on a suitable alternative, we will refund any advance payment for services not provided.

5. Statutory consumer rights

Nothing in these terms affects your statutory rights. Bookings made online, by telephone or away from our business premises may carry a statutory 14-day cancellation right. Where applicable, specific requirements apply if you request that cleaning begins during this period.

6. Agreement to terms

These terms will be provided before a booking is confirmed and any deposit is paid. By confirming your booking, you acknowledge that you have received and agreed to the applicable terms.